Question 1

How does payroll work on My HR Hub?

Accepted Answer

Payroll is fully automated. Enter or import employee details and the system calculates PAYE, UIF and SDL, generates payslips and prepares your SARS submissions each pay cycle.

Question 2

Which SARS reports does the platform generate?

Accepted Answer

My HR Hub produces EMP201 and EMP501 reconciliations as well as IRP5 certificates, so you stay compliant with SARS requirements.

Question 3

Does it calculate PAYE, UIF and SDL automatically?

Accepted Answer

Yes. All statutory deductions and contributions are calculated automatically according to the latest SARS tables and thresholds.

Question 4

How is leave managed?

Accepted Answer

Employees request leave from web or mobile, managers approve with one tap, and balances update automatically across all leave types in line with the BCEA.

Question 5

How does attendance and clocking work?

Accepted Answer

Staff can clock in and out via web, mobile or a facial recognition kiosk. Attendance data feeds directly into payroll and reporting.

Question 6

What is facial recognition clocking?

Accepted Answer

It turns any tablet into a secure clocking station that verifies each employee by face, eliminating buddy-clocking and time fraud. Geo-fencing can be added for location verification.

Question 7

Is My HR Hub POPIA compliant?

Accepted Answer

My HR Hub is POPIA compliant and uses bank‑level encryption. Each employer remains responsible for their own lawful processing of employee information.

Question 8

Does it help with BCEA compliance?

Accepted Answer

Absolutely. Leave accruals, working hours and record-keeping are aligned with the Basic Conditions of Employment Act.

Question 9

How much does My HR Hub cost?

Accepted Answer

Pricing is per employee, per month: R99 (1–5 employees), R89 (6–20 employees) and R79 (21+ employees). No hidden costs.

Question 10

Is there a free trial?

Accepted Answer

Yes, every plan starts with a 7-day free trial so you can explore the full platform before committing.

Question 11

What support do you offer?

Accepted Answer

You get responsive support from a South African team via phone, WhatsApp and email, plus onboarding assistance to get you started.

Question 12

Can I migrate my existing HR and payroll data?

Accepted Answer

Yes. Our team assists with importing your existing employee, payroll and leave data so your migration is smooth and accurate.

Question 13

Where is my data stored and backed up?

Accepted Answer

Your data is securely stored in the cloud with automatic, regular backups, so nothing is ever lost and everything stays accessible.

Question 14

How does cloud storage work?

Accepted Answer

All documents, contracts and files are stored securely in the cloud and accessible from any device with the right permissions.

Question 15

What reporting is available?

Accepted Answer

Live dashboards and exportable reports cover payroll, attendance, leave, headcount, turnover and compliance.

Question 16

Can employees use a mobile app?

Accepted Answer

Yes. The self-service portal is fully mobile-first, so employees manage payslips, leave and details from their phones.

Question 17

What is Employee Self Service?

Accepted Answer

It gives employees direct access to their payslips, leave balances, documents and personal information, reducing HR admin.

Question 18

Can I generate documents and contracts?

Accepted Answer

Yes. Generate employment contracts, warnings, letters and certificates on your branded company letterhead in seconds.

Question 19

How secure is My HR Hub?

Accepted Answer

The platform uses encrypted HTTPS connections, role‑based access controls and POPIA‑compliant data handling to protect your information.

Question 20

Does it handle warnings and disciplinary processes?

Accepted Answer

Yes. Issue and track warnings through a structured disciplinary workflow with a full document trail.

Question 21

Can I scale up or down as my team changes?

Accepted Answer

Yes. Because billing is per employee per month, your cost scales automatically as you add or remove staff.

Question 22

Can MyHRHub support multiple branches or companies?

Accepted Answer

MyHRHub can support employers with multiple companies, branches, or units depending on setup requirements. Please share the number of entities, branches, and total employees so a consultant can guide you correctly.

Question 23

Is MyHRHub POPIA compliant?

Accepted Answer

Yes – MyHRHub is POPIA compliant and uses bank‑level encryption. For formal POPIA, security, or data‑processing documents, please contact our team.

Question 24

We already have payroll. Why use MyHRHub?

Accepted Answer

That makes sense. MyHRHub can still help with HR records, contracts, attendance, leave, warnings, employee documents, and compliance visibility. Many businesses use MyHRHub alongside their existing payroll process.

Question 25

Can employees access their payslips?

Accepted Answer

Yes. Employees can access their own payslips securely through their personal portal.

Question 26

Does MyHRHub manage employee contracts?

Accepted Answer

Yes. MyHRHub helps create, manage and store employee contracts electronically, keeping employee documentation organised and easy to retrieve.

Question 27

Is MyHRHub suitable for small businesses?

Accepted Answer

Yes. MyHRHub is suitable for micro‑businesses, SMEs, and domestic employers. The Micro Business package is designed for 1 to 5 employees.

Question 28

Does MyHRHub have facial recognition clocking?

Accepted Answer

Yes. MyHRHub offers Facial Recognition Clocking for businesses that need stronger identity confirmation when employees clock in and out.

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